Returns & Exchanges

At HARIO, we stand by the quality of our brewing equipment and glassware. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Pack with Care

  Carefully secure the items in their original Hario packaging to prevent breakage, ensuring all filters, manuals, and accessories are included.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned glassware for damage, we will issue a full refund to your original payment method within 5-7 business days.